Regarding maintenance and temporary suspension of the feature to convert Gear Shards into a different item

2024/03/15

Thank you for your continued support.
This is a message from the PotK Alterna team.

Maintenance was conducted on the period below due to a bug found in the feature to convert Gear Shards into a different item.
The feature to convert Gear Shards into a different item is temporarily suspended due to the issue.

◆Maintenance Period

03/15/2024 (FRI) 11:23(JST) – 15:00(JST)

◆Applicable Feature

・Feature to convert Gear Shards into a different item

◆Bug Details

There was an issue with the settings for the conversion of Gear Shards to an item for the Silver Lion Series where a large number of Sacred Gems could be acquired.
The feature to convert Gear Shards into a different item will be reviewed and adjusted to the proper settings at a later date.
We deeply apologize for the inconvenience but the feature will be suspended until the proper settings is put into place.

For players who converted Gear Shards from the Silver Lion Series into Sacred Gems before the maintenance, we have collected the Sacred Gems acquired from the conversion during the maintenance.
Players applicable for the above matter will receive Lazuli according to the amount of Sacred Gems collected as a compensation at a later date.
Details regarding the compensation will be announced once it is decided.

Items below will be sent as compensation for the maintenance and bug.

<Applicable Players>
All players who have cleared the tutorial before March 15, 2024 (FRI) 11:30 JST

<Contents>
Distribution of Sacred Gem ×80
Distribution of Rainbow Trial Certificate ×80
(Please claim items from the Gift Box before the deadline.)

<Claim Period>
03/15/2024 (FRI) 15:00(JST) – 03/31/2024 (SUN) 23:59(JST)

We deeply apologize for the inconvenience and trouble caused to the players due to this issue.

Details and future actions regarding the fix for this issue will be announced once it is decided.

Thank you for playing ‘PotK Alterna.’